Breakfast Supervisor / Duty Manager (Maldron Hotel Manchester Central – Cathedral Quarter) – Full-Time
With access to the Dalata Academy, you’ll have the opportunity to enhance your skills through comprehensive training courses designed to support your growth.
This position provides an excellent chance to collaborate with experienced team members in a nurturing environment. As a leader, you will inspire your team to create memorable guest experiences, drive performance, and foster a strong culture of teamwork. You will also play a key role in the day‑to‑day operational management of the hotel as Duty Manager, ensuring exceptional guest service, smooth hotel operations, and effective communication across all departments. If you are passionate about hospitality and eager to advance your career, we invite you to seek a career at Dalata Hotel Group!
Benefits
- Free employee meals on duty
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata-owned hotels
- Pension access (Ask your HR Manager for local pension information)
- Development Opportunities through our Dalata Academy to support your career journey
- 30% off the Friends & Family rate
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Staff Appreciation Initiatives, fun team‑building activities and regular charity events
Your Job
- Monitor standards of work to ensure the highest quality of guest service throughout the hotel.
- Lead, support, train, and motivate the breakfast and Food & Beverage team.
- Support the Senior Management Team in the strategic and operational running of the hotel.
- Assist in achieving departmental targets in line with overall hotel objectives.
- Support and oversee conferences, events, and daily operations to ensure excellence in service at all times.
- Take responsibility for Duty Manager shifts, overseeing the smooth operation of the hotel and acting as the main point of contact for guests and staff.
- Handle guest queries, feedback, and complaints professionally and efficiently, ensuring guest satisfaction at all times.
- Ensure compliance with hotel policies, health & safety procedures, and security standards.
- Coordinate with all hotel departments to ensure effective communication and seamless guest experiences.
- Ensure the restaurant and public areas are maintained to the highest standards.
- Support the management team with opening/closing procedures, shift handovers, and emergency situations when required.
What You Will Need
- Experience in a Food & Beverage supervisory role within a hotel environment.
- Previous Duty Manager or supervisory hotel operations experience is desirable.
- Experience in conferences and events is an advantage.
- Excellent leadership and organisational skills.
- Experience in training and developing team members.
- Strong problem‑solving and decision‑making abilities.
- High standards and attention to detail.
- An excellent focus on customer service and guest satisfaction.
- Flexibility to work shifts, including weekends and evenings.
Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone’s needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
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