Sales Associate

Overview

Position: Sales Associate (16 hours per week) at Samsonite

Location: 55 Brompton Rd, London SW3 1DP

Availability: September 2025

The Sales Associate supports the Retail Team by creating a client experience that reflects the brand, builds strong client relationships, and drives sales through outstanding service. The ideal candidate is committed to client service with an understanding and/or passion for luxury, travel, fashion, and lifestyle markets.

Responsibilities

• In an exclusive atmosphere, introduce customers to the collection and provide expert advice.
• Deliver excellent customer service, combining sales skills with empathy for traveling customers to drive success.
• Handle operation and billing at the cash register.
• Present high-quality products in an inviting manner according to guidelines.
• Support internal events and promotions.
• Offer advice on, and demonstration of, product features to ensure a positive shopping experience; maximize sales through product knowledge and add-ons.
• Maintain knowledge of store layout, products, stock availability, promotions, and incentives.
• Process transactions efficiently and in line with company procedures.
• Be aware of after-sales service, warranties, and areas covered.
• Adhere to health, safety, and security procedures; maintain a clean, organized store environment.

Requirements

• Experience in retail is desirable, preferably in the premium sector.
• Passion for selling premium products.
• Good English language skills; additional languages are an advantage.
• Enthusiasm for our products; a well-groomed and professional appearance.
• Microsoft Office knowledge (Outlook, Word, Excel).
• Strong customer service orientation; capable of working under pressure; team player; target-driven; flexible.

Accountabilities

• Customer Service/Sales: Advise on and demonstrate products to ensure a friendly shopping experience; maximize sales with product knowledge and add-ons.
• Stock/Merchandising: Process deliveries, maintain stockrooms, assist in layouts and merchandising displays.
• Security: Maintain vigilance with stock and monies; report issues to management.
• Housekeeping: Maintain high store standards and daily cleaning.
• Operations/Administrative: Handle inquiries and messages per procedures; assist with stock and personnel administration as directed.
• Attendance & Appearance: Adhere to attendance policy; arrive early; maintain a neat appearance per dress policy.
• Health & Safety: Report accidents or hazards; follow safety procedures.
• Additional Responsibilities: Perform duties as directed by management.

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