Inbound Sales Advisor – Vodafone (Concentrix)
Location: 49 East Bridge Street, Belfast, BT1 3NR (Site-based)
Employment Type: Full-time
Seniority Level: Entry level
About the Role
As an Inbound Sales Advisor you will handle inbound calls from customers in the last 6 months of their contracts, assisting with retentions, selling additional products and services, and engaging brand‑new customers.
Key Responsibilities
- Take inbound calls from current and prospective Vodafone customers.
- Assist customers with contract renewals and retention offers.
- Identify and promote additional Vodafone products and services.
- Provide accurate information and solutions to new customers.
- Maintain compliance with company policies and procedures.
Compensation & Benefits
- Starting salary £25,480 plus uncapped bonus (average earnings £716/month).
- Rotational shift pattern: 40 hrs/week (Mon‑Fri 8 am‑10 pm; Sat‑Sun 8 am‑8 pm).
- Full training and career development through Concentrix University.
- Exclusive employee discounts on mobiles, broadband, TV and more.
- Refer‑a‑friend incentive.
Qualifications
- Excellent interpersonal and communication skills.
- Computer literate, able to navigate and multitask on multiple systems.
- Clear criminal and credit records.
- References available within the last 3 years of employment.
- Ability to work effectively as part of a team.
Equal Opportunity Statement
Concentrix is an Equal Opportunity Employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Concentrix is Disability Confident and equal opportunity employer.
Apply Now
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