Ocean Freight – Import Coordinator

EV Cargo Southampton, Waterside Place, Southampton, Hampshire, United Kingdom

Key Relationships

• Clients
• Team Leader
• Team Members
• Other office colleagues
• SCM
• Transport Dept
• Admin Dept

Core Capabilities

• Industry, operational & EV Cargo experience
• Commercial, financial and transaction awareness
• Good Communicator
• Customer focused
• Strong systems knowledge
• Ability to prioritise
• Able to work on own initiative
• Self motivating
• Reporting & statistical skills
• Able to handle difficult situations
• Quick thinker

Staff

• Be prepared to cover the desk between 08:00 & 17:30
• Assist staff training in aspects of day-to-day tasks & share knowledge where appropriate
• Ensure flexibility for overtime Customers
• Handle any minor customer issues/disputes/complaints etc
• Make Team Leader aware of any issues and / or any need for a visit
• Follow check sheet guidelines for new customers to ensure they are implemented correctly
• Attend any customer meetings as necessary
• Identify additional areas / services we can sell to existing customers

Workload

• Support team with day-to-day work during times of sickness / holiday etc

Procedures

• Arrange cargo pre‑shipment with EV Cargo office or origin partner office
• Ensure all jobs are loaded correctly
• Ensure Bills of Lading are endorsed correctly and update receipt in Cargowise
• Raise non‑conformances for all non conforming issues
• Ensure clients are chased for documentation
• Ensure invoice is raised to the client at the correct time
• Update action lists for all SCM customers daily if applicable
• Identify procedural inadequacies & offer suggestions for improvements

Transport

• Ensure work is managed to avoid bookings appearing on the not cleared list
• Ensure the daily not cleared list is completed in good time
• Check the unbooked report to ensure delivery bookings have been allocated to all consignments
• Ensure bookings are managed correctly, balancing availability, free time & lead times

Customs

• Ensure all CFSP deadlines are met, both internal & those defined by Customs
• Ensure accurate use of Customs tariff within the team to both increase efficiency & Customer service levels
• Ensure all Customs entries are pre‑lodged on time
• Ensure entries are checked in detail following check sheets
• Learn from issues raised by customs audits
• Complete and update the C18 / C285 process

Invoicing

• Raise invoices to EV customers for shipping, clearance and delivery of consignments
• Create any customer specific reports
• Liaise with customers & colleagues to resolve any queries as efficiently and courteously as possible
• Contact the Profile/Commercial dept for haulage rates to destinations there is no fixed rate for & add to CW if applicable via the Profile Team
• Ensuring the job files are showing the correct profit against the job balance. You may have to liaise with colleagues to correct the shipment

Knowledge

• Strong commercial, financial and transactional knowlegde
• Adequate knowledge of CNS, Destin8, CDS, ASM &/or Ricardo
• A good understanding of the terms and endorsements of BOL’s
• Aware of how LIMA works & how GCS operate
• Good working knowledge of Home Use / CFSP / Warehousing / Bonds / T1’s / NCTS
• Understand Incoterms
• Understand profiles and rates
• Understanding of sailing schedules including feeder vessel operations

Rewards & Incentives

Paid overtime / Profit related bonus / Incremental holiday

Possible Career Progression

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