CSS TSSM Travel Technology Specialist
The CSS TSSM Travel Technology Specialist is responsible for assessing incidents to determine solution approaches, understanding requests for changes to identify the best approach, and applying solutions to ensure business problems are resolved.
Location: UK, Virtual, EUROPE
Full time, United Kingdom, Germany, Poland, Spain
Responsibilities
- Conduct assessment in a logical way, replicate error or test situation if possible.
- Analyze larger requirements (multiple system, processes made of many sub-processes).
- Coordinate activities with a range of internal or external teams across various issues.
- Execute small to large complex configuration changes (many systems, many logics).
- Respect defined and agreed service level agreements.
Qualifications
- Experience in the travel industry.
- Experience in managing Technology is required.
- Excellent spoken and written language skills in English.
- Knowledge of Amadeus and Sabre is required.
- Knowledge of agent & client facing Travel Technology and experience in the administration of an application is required.
- Knowledge of OBT’s Cytric and/or Onesto and experience in the administration is a plus.
- Team player with great empathy for customer needs.
Benefits
- Flexible working hours and work-from-home or remote opportunities.
- Opportunities to grow your skillset and career.
- Generous vacation days so you can rest and recharge.
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
- Travel industry professional perks and discounts.
- An inclusive work environment where diversity is celebrated.
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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