Sales Associate

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefitsJob Description:The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).Basic functions of the Retail Sales Associate include:Greeting guestsAnswering questions – accurately and politelyAnswering the phoneMaking proficient sales transactions – using a point-of-sale systemHandling cash and other forms of paymentMaintaining proper cash drawer balancesDirecting guests to areas/restroomsDemonstrating impeccable product knowledgeDetermining guests’ needs – by actively engaging them in 1-on-1 conversations and informing guests of product features & benefitsSuggestive selling – using proven techniques (i.e., related items, higher-quality items, transitional phrases)Maintaining a clean and organized storeMaintaining proper product stock levels – through retail pulls & inventoriesDisplaying Retail product – through HRC’s visual display standardsPerforming opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etcAssuring the complete satisfaction of each and every guestCreating memorable experiencesEntertaining guests to create “Raving Fans”Job Requirements include:Performing duties which require bending, reaching, lifting and standing fro long period of time.Maintaining a well-groomed appearance (“having a plan”)Following all uniform guidelinesPracticing all safety & sanitation standardsRecycling products, where possibleRemaining calm in a hectic, fast-paced atmosphereDemonstrating a high level of organization, attention-to-detail and a sense-of-urgencyDisplaying a positive and outwardly friendly attitude toward guestsMaintaining HRC’s 5 core Values and Mission StatementYour Cafe may cross-train the Retail Sales Associates with the restaurant Hosts. Please see the Host job description.#J-18808-Ljbffr…