Customer Service

Job Title: Customer Service Representative

Location: Hastings, East Sussex

Employment Type: Full time, Hybrid

About the Role

We are currently recruiting on behalf of our client for a proactive and customer focused Customer Service Representative. This is an excellent opportunity for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Key Responsibilities

• Act as the first point of contact for customer enquiries via phone, email, and online channels
• Resolve customer issues efficiently, ensuring a positive experience at every touchpoint
• Accurately record and update customer information using internal systems
• Investigate and resolve complaints with a problem-solving approach
• Work collaboratively with internal teams to ensure timely resolution of queries
• Maintain a high level of product and service knowledge
• Identify opportunities to improve customer processes and satisfaction

Key Requirements

• Previous experience in a customer service role
• Strong organisational skills with the ability to manage multiple tasks effectively
• Excellent problem-solving abilities with a proactive mindset
• Proven experience using CRM systems or other customer service platforms
• Strong communication skills, both written and verbal
• Ability to work well under pressure and meet deadlines
• A professional and empathetic approach when dealing with customers

Desirable Skills

• Experience in a high-volume customer service environment
• Familiarity with ticketing systems or case management tools
• Ability to analyse customer needs and provide tailored solutions

What’s on Offer

• Opportunities for training and career development
• Supportive and collaborative working environment

We are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only.

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