Customer Service

Support the commercial objectives of the Plaswood business by maximising all sales opportunities, developing existing accounts, and contributing to new business growth.

Key Responsibilities

• Process customer orders, quotes, and enquiries accurately and on time
• Follow up leads and quotations to maximise sales opportunities
• Build strong relationships with customers, including key accounts
• Identify new business opportunities and support sales growth
• Manage a pipeline of opportunities and track progress
• Deliver excellent customer service and manage aftercare
• Handle customer queries, complaints, and delivery issues promptly
• Keep customers informed on order status and shipping updates
• Work closely with internal teams to ensure smooth order fulfilment
• Maintain accurate customer and CRM data
• Support reporting and general administrative tasks
• Contribute to continuous improvement and team objectives
• Take ownership of your development and training

Qualifications/Requirements

• Experience in a sales or customer service role
• Strong communication and relationship‑building skills
• Highly organised with the ability to prioritise in a fast‑paced environment
• Detail‑focused with good problem‑solving skills
• Commercially aware and able to spot opportunities
• Team player with a proactive, can‑do attitude
• Confident using Microsoft Office (Excel and Word)
• Experience with CRM systems (desirable)
• GCSE Maths and English (or equivalent)

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