Receptionist Admissions & Discharge Lounge and Pre-Assessment

An exciting opportunity has arisen to join our Pre-Operative Assessment department as a receptionist.

Key Responsibilities

• Act as the first point of contact for patients and visitors, greeting them professionally and providing information about clinic procedures.
• Manage incoming calls, schedule and reschedule appointments, and provide relevant information to patients regarding their pre-assessment appointments.
• Check in and out all POA appointments.
• Admit and discharge patients correctly.
• Prepare patient notes.
• Check clinic lists.
• Ensure patient details are correctly recorded and updated in the hospital system, including personal details, medical history, and appointment status.
• Assist patients with any queries regarding pre-assessment processes and provide general administrative support.
• Provide a welcoming and empathetic environment, ensuring patients feel supported throughout their pre-assessment or elective care journey.
• Establish, maintain and monitor excellent office and information systems.
• Ensure quality and customer care standards are met where relevant.
• Contribute to positive patient experiences.
• Support nurses in patient information retrievals.
• Implement, coordinate and ensure robust administrative processes across the Pre-Operative Assessment service, ensuring KPIs are met.
• Act as an interface between clinical staff, management, admin staff, other staff within the Trust, external stakeholders and patients and their families/carers.

Qualifications & Experience

• Experience working in an administrative setting.
• Excellent leadership and communication skills.
• Ability to organise own workload within defined guidelines.
• Availability to work a shift pattern including 7:00 am‑3:00 pm and 9:00 am‑5:00 pm shifts.
• Experience performing administrative duties in a pre-operative assessment unit and West elective admissions, supporting smooth patient flow and service delivery.

Benefits

• Career development opportunities.
• Flexible working and well‑being support.
• Staff recognition scheme.
• Optional benefits: Cycle to Work, car lease schemes, season ticket loan, membership options for onsite leisure facilities.

About the team

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Equal Opportunities

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.

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