F&B Team Member – Mornings or Evenings (Guest Service)

Job Description

FOOD AND BEVERAGE TEAM MEMBER – MORNINGS ONLY & EVENINGS ONLY

Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waiter service.

Main Responsibilities

• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensuring items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling.
• Ensure room service trays and trolleys are set‑up correctly and collected promptly when guest(s) have finished.
• Any other reasonable request as required by your Supervisor or Hotel Management.

Health & Safety

• Actively participate in safe work practices and procedures in the workplace, use equipment safely.
• Fully understand departmental fire, evacuation and emergency procedures.
• Report/record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
• Report any health or safety hazards to your Supervisor.
• Wear protective clothing and equipment provided.
• Actively participate in Accor hotel environmental initiatives.
• Report all broken or damaged equipment to a Supervisor.

Customer Service

• Provide efficient, friendly and professional service to all guests, making all guests experience positive.
• Take a positive problem‑solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
• Actively sell and promote hotel facilities and services.

General Duties

• Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
• Suggest any improvements that could be made to existing services or procedures.
• Attend training programmes and meetings as directed to constantly improve skills and knowledge.
• Follow the expectations and guidelines in the Accor Employee Handbook.
• Do not divulge Hotel or guest information either during or after employment with the hotel / Accor.

Qualifications

• Have a passion for Food and/or Drinks.
• Provide a friendly, relaxing & personalised welcome and experience throughout the service.
• Help gain customer loyalty through the high standard of service.
• Take food and drinks orders and promote the F&B offer.
• Establish good relations with guests, offering advice and fostering customer loyalty.
• Previous F&B and customer service experience is essential.
• Salary: £12.81 per hour plus service charge.
• Car parking is not available, however you can arrange at your own expense.

Additional Information

We have positions for mornings only and evenings only – please indicate on your application which position you are applying for.

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