Customer Growth Partner

The Customer Growth Partner is responsible for deepening relationships with existing customers, identifying growth opportunities, and increasing their purchasing volume. This role blends consultative selling with strategic follow-ups to build customer loyalty and drive sustainable revenue growth. The ideal candidate is personable, proactive, and customer-focused.

Key Responsibilities

Customer Relationship Building

• Maintain regular check-ins and relationship-building activities (calls, visits, coffee meetings).
• Understand each customer’s business needs, preferences, and goals.
• Act as a trusted advisor who adds value beyond the sale.

Growth & Upselling Strategy

• Introduce relevant new products and promotions tailored to customer needs.
• Monitor ordering patterns and suggest volume increases or complementary goods.
• Support bundling, seasonal campaigns, or loyalty initiatives to drive larger baskets.

Account Management

• Track customer orders, follow up on purchasing timelines, and resolve any service issues.
• Maintain accurate customer records and engagement history.
• Use customer insights to inform commercial and product strategy.

Engagement Planning

• Build individual growth plans for each customer.
• Schedule proactive reminders, follow-ups, and strategic check-ins.
• Share market trends and tailored suggestions to enhance their purchasing approach.

Reporting & Insights

• Monitor and report on customer growth metrics.
• Provide feedback to internal teams on how to better serve key accounts.
• Collaborate with the Commercial and Operations teams to improve service delivery.

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