Case Management Officer- Debt Recovery

Salary: £25,947.47 per annum

Responsibilities

• Communicating with customers using a range of accessible communication methods (e.g. phone, email, written correspondence) to provide advice, explanations, and clarification on decisions and actions.
• Agreeing payment arrangements that balance recovery with affordable and sustainable outcomes.
• Providing tailored support where customers may be experiencing financial difficulty or vulnerability, including helping them access appropriate advice, guidance, or support services.

Qualifications

• Previous customer service experience in a debt management environment or supporting people in other similar areas.
• GCSE C/4 or above in English and Maths.

Benefits

• Local Government Pension Scheme – generous employer contributions.
• Annual leave – 26 days plus bank holidays, option to purchase up to 5 extra days, birthday off, and flex options.
• Hybrid working – work from home and office, minimum of 2 days in office per week.
• Wellbeing support, advice, and guidance via Employee Assistance Program.
• Employee benefits platform – discounts at high street retailers, days out, gifts, holidays and leisure discounts.
• Employment policies – gender‑neutral parental leave policy, time off provisions to support special and challenging moments.
• Career progression – opportunities for professional growth and development.

PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non‑discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.

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