Receptionist/Admin

Duties and Responsibilities

1. Making appointments
2. Taking requests for prescriptions
3. Giving out results
4. Ambulance transport bookings
5. Home visit requests
6. Deal with general enquiries and complaints
7. Contacting other providers
8. Register new patients and temporary residents
9. Greet and direct patients and visitors
10. Making appointments
11. Handing out prescriptions
12. Ensure outstanding queries are explained and handed over to next shift
13. Respond to needs of doctors and nurses during surgery
14. Collect payments from patients for non‑NHS services
15. Deal with general enquiries and complaints
16. Pulling Lloyd George envelopes when requested by doctors
17. Dealing with requests for repeat prescriptions
18. Handing out Prescriptions
19. Dealing with queries relating to repeat prescriptions
20. Input and extract information from Practice computer system
21. Observe health and safety guidelines at all times
22. General housekeeping (e.g. keeping reception and waiting areas tidy)
23. Make refreshments for doctors and other team members, participate in washing Up
24. Clean and replenish GP surgery rooms
25. Any other reasonable duties as necessary (dependant on experience)
26. Process Referrals
27. Extract and prepare GDPR requests

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