Cyber Security Professional

About the role

Cybersecurity is crucial because it protects individuals and organizations from the risks and consequences of cyberattacks, which can range from financial loss and reputational damage to identity theft and even physical harm. It safeguards sensitive data, maintains privacy, ensures compliance with regulations, and enables businesses to maintain operations and build trust with customers.

This role is based in BT’s Birmingham office and requires 3 days in office.

Availability to provide callout cover 24x7x365 is required.

What you’ll be doing

• Provide technical support, resolving escalated technical support issues across the line of business to ensure systems availability to the customer.
• Support the timely delivery of IT Provision, Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs.
• Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets.
• Provide line manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations.
• Support the operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives and influence the business to adopt recommendations.
• Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements.
• Provide analytical and innovative input to projects/operational issues as well as support negotiations.

Essential Skills / Experience

• At least one year’s experience working in a support role dealing with technical server issues.
• Will need to provide callout cover 24x7x365.

Desirable Skills / Experience

• Good Windows server build and support knowledge.
• Good Linux server build and support knowledge.
• Patching and vulnerability management experience.
• Understanding of proxies and networking.
• Understanding of Cyber Security principles.
• Happy to work occasionally out of hours.
• Be agile – identify opportunities to use collaborative approaches and continuous improvement. Contribute to projects as a subject matter expert or content owner.
• Stakeholder Management: Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement.

Our Package

• On target 10% bonus.
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%.
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at statutory rate. It applies to all parents, regardless of family makeup.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service.
• 24/7 private virtual GP appointments for UK colleagues.
• 2 weeks carer’s leave.
• World‑class training and development opportunities.
• Option to join BT Shares Saving schemes.

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