Airport information assistant

Airport information assistants help passengers in airports.

Day-to-day tasks

• give out flight information
• direct passengers around the airport
• answer telephone and online enquiries
• make announcements on the public address system
• handle complaints
• update and monitor flight information systems

Working environment

You could work at an airport. Your working environment may be crowded.

Where you could work

You could work at an airport.

Your working environment may be crowded.

Working hours

36 to 38 hours per week

Skills you’ll need

• patience and the ability to remain calm in stressful situations
• the ability to work well with others
• the ability to accept criticism and work well under pressure
• to be flexible and open to change
• sensitivity and understanding
• knowledge of English language
• to be able to use a computer and the main software packages competently

How to become one

You can get into this job through:

• a college course
• working towards this role

College

You could take a college course like a Level 2 Certificate in Aviation Operations which will give you some of the skills and knowledge required for this role.

You’ll usually need:

• 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course

You can complete an intermediate apprenticeship in customer service, or aviation ground operative intermediate apprenticeship for passenger services.

You’ll usually need:

• some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
• You can apply directly to become an airport information assistant. Most employers would expect you to have a good standard of general education, including GCSEs at grades 9 to 4 (A* to C) in English and maths, or equivalent qualifications.
• You could find work on a temporary or seasonal contract in an airport before being offered a permanent position.

Career path and progression

• After gaining experience, you could go on to be a supervisor, manager or flight dispatcher.

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