Contact information
If you have any queries on the role, please contact Kate Bilbie.
Call: 01924 541914
Email: k.bilbie@nhs.net
About the role
An exciting permanent position has become available within the Plastic Surgery Department, working on gates 28 and 28C.
It’s a full time role, where you will work as a Ward and Assessment Unit Clerk, liaising with visitors, patients and staff and providing an efficient administration service and ensuring patient flow is co‑ordinated.
The department has a positive, enthusiastic and dynamic group of staff who need a like‑minded individual to join the team.
Main duties
The Ward and Assessment Unit Clerk will undertake all administration tasks for the ward & assessment unit & follow the Ward Clerk Job Description. Summary as below:
- Communicate with visitors, patients, nursing and medical staff to help ward staff ensure patient care is co‑ordinated safely and effectively.
- Ensure telephone calls and the front desk enquiries are handled appropriately and communication is effective between all concerned.
- Ensure all medical notes are collected, collated, sourced & filed appropriately; including scanning of all assessment unit notes onto PPM.
- Ensure the stock levels are managed and supplies are ordered in a timely manner.
- Ensure patient flow is co‑ordinated within the ward area.
- Ensure all relevant follow‑up appointments are made for all specialities.
- Ensure Trust values and behaviours are adhered to at all times.
Essential person specification requirements
Qualifications
- Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience.
Experience
- Experience of working with filing systems.
- Experience of good customer or patient care.
- Work with IT systems.
- Previous experience in an administration role within a healthcare setting.
- A willingness to learn NHS computer software systems.
Knowledge and Awareness
- Confidentiality issues.
- Awareness of own limitations.
Skills and Abilities
- Proven record of excellent filing and organisational skills.
- Keyboard skills.
- Develop and maintain positive working relationships.
- Demonstrate effective and clear written, verbal and telephone, communication skills.
- Work with demanding workloads and prioritise tasks.
- Maintain a safe working environment for self and others.
- Willingness to take on tasks.
Note: Please refer to the attached job description and person specification to review the full requirements.
Benefits
- Access to the NHS pension plan.
- Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service.
- Exceptional employee health and wellbeing services.
- Extensive benefits and support, including:
- Onsite nurseries and childcare salary sacrifice scheme.
- Cycle to work scheme.
- Home electronics scheme.
- Car lease salary sacrifice scheme.
- Working carers support and advice, carers network and carers passport.
- Flexible working options and family and carer‑friendly policies.
- Established staff networks, including LGBTQ+ and Race Equality.
- Career progression, training and support.
Skilled worker sponsorship. You can find out more about skilled worker and health and care visas on our careers site.
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