Reception Team Leader – Edinburgh and Glasgow

Are you ready to elevate your career with a company that sets the standard for exceptional corporate hospitality? If you have experience in hotels, airlines, or corporate hospitality and a passion for outstanding service, we want to hear from you!

Reception Team Leader – Edinburgh (with occasional travel to Glasgow)

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday‑Friday; shift rota basis between 7 AM and 8 PM)

Responsibilities

• Support the Regional Reception Manager in delivering outstanding service to clients.
• Oversee and inspire the team, fostering creativity and operational excellence.
• Ensure that all catering requirements are met with the highest quality.
• Set the standard for excellence, leading by example.
• Serve as the primary contact for clients and Account Managers.
• Prepare team rotas and assist with recruitment, HR tasks, and performance reviews.
• Greet and escort guests with warmth and professionalism.
• Organise meeting rooms, refreshments, and AV support tailored to client needs.

Qualifications

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
• Be passionate about delivering exceptional service and leading a team by example.
• Ideally, have previous experience in a leadership role within a 5‑star or luxury service environment.
• Possess strong leadership and team development skills.
• Be detail‑oriented and committed to maintaining high standards.
• Have excellent communication skills and a proactive approach.
• Be skilled in managing multiple tasks in a fast‑paced environment.
• Show a genuine interest in creating memorable experiences for clients and guests.

Benefits

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards.
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programmes, an Employee Assistance Programme, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career.
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about.

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