Dispatcher (Stoke-on-Trent)

Position

Dispatcher

Location

Stoke-on-Trent

Contract Type

Full-time / Part-time

Shift Time

1800-24:00

Salary

Dependent on Experience

About The Role

We are seeking an organised and proactive Dispatcher to join our team in Stoke-on-Trent. This role is crucial in coordinating patient transport, managing driver schedules, and ensuring timely communication between staff and services. You will play a key part in supporting patient care by keeping operations efficient and responsive.

Key Responsibilities

• Coordinate and dispatch drivers for patient transport and medical deliveries.
• Monitor schedules and adjust assignments to meet urgent needs.
• Act as the central communication point between drivers, clinical staff, and management.
• Maintain accurate records of journeys, timings, and service requests.
• Ensure compliance with NHS and UTC operational policies.
• Handle urgent calls and prioritise tasks effectively under pressure.

Requirements

• Previous experience in dispatch, logistics, or healthcare coordination preferred.
• Strong organisational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Ability to remain calm and professional in high-pressure situations.
• IT literacy (basic knowledge of scheduling software or databases).
• Flexibility to work shifts, including evenings and weekends.

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