Deskside Technician

Responsibilities

• Provide swift and professional deskside IT support;
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions;
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels;
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk;
• Collaborate with other support groups across global locations to help troubleshoot client issues;
• Utilize tools for building, monitoring and troubleshooting client devices;
• Participate in Disaster recovery testing exercises;
• Uphold procedures for logging, reporting, and statistically monitoring desktop operations;
• Write technical support and client documentation in form of Knowledgebase articles;
• Meet or exceed expected customer service levels;
• Other duties as assigned by the Level 2 Support Manager.

Requirements

• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops;
• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support;
• Experience with VPN, Soft Phones, Remote Desktop, VDI;
• Asset Tracking / Inventory Management;
• Phone and Tablet support (Windows, iPhone, iOS, Android);
• Experience with Ticketing System (ServiceNow);
• Strong Communications Skills;
• Excellent proven track record supporting clients in a financial environment;
• Excellent proven customer service based approach;
• Good written and verbal communication skills;
• Good time management skills;
• Strong organizational and analytical skills;
• Ability to multi-task and work under pressure;
• Ability to work autonomously and within a team.

What we offer

• Competitive salary and benefits package including monthly absence free bonus;
• Private health scheme including Private Medical, Dental, Optical and Holiday Travel;
• Insurance that is applied according to company policy;
• Extra vacation days;
• Opportunities to learn and develop: training programs;
• Personalized career path within the organization;
• Exposure to an international environment as part of a multicultural team spread across Europe.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

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