Overview of the role
Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector – helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.
Due to continued growth, we are hiring a new Sales Support to join our Government & Public Safety team and provide assistance and support to the Account Managers.
What will you be doing?
- Raising sales orders using the company sales tool while following process and ISO guidelines
- Telephone, Teams and email liaison with customers and suppliers, including confirming software prices, dealing with queries and latest deals
- Checking confirmation orders and ensuring that all aspects of the sales process are adhered to
- Updating purchases/quotes on the sales system, working accurately, and responding within agreed timelines
- Utilising our internal CRM system – duties include creating deal registrations and updating opportunities where required
- Providing cover for Account Managers and other Sales Admin Team members
- Assisting in the management of client relationships to secure and retain customers’ business on behalf of the Sales Account Managers
Key Skills & Experience
- Prior experience in an administrative role
- Good knowledge of Microsoft Word, Excel, Outlook and Teams
- Excellent communications skills
- Ability to prioritise work under pressure, work without supervision and use initiative to ensure deadlines are met
- Commitment to see a job through to a successful conclusion
Practical Stuff
Location: Primary location is our HQ in Pocklington (YO42).
Interview process: Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.
Benefits: Benefits details are available upon request.
Security check: As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. All offers of employment are conditional pending the passing of this check.
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