Change Trainer

Based in our Bristol office, this role will play a key role in delivering Project Nova, a large-scale Microsoft Dynamics 365 ERP implementation across the firms 7 UK offices, impacting over 1,800 users. This role is being offered on a full time, fixed term basis of 12 months.

Working under the guidance of the Change Lead, the Change Trainer will be responsible for designing and delivering high-impact, role-specific training to support the successful adoption of new ERP-driven processes and ways of working.

This is a critical role within a major transformation programme, requiring strong stakeholder engagement, experience in enterprise systems (ideally Microsoft Dynamics 365), and the ability to operate effectively at scale across multiple business areas.

Key Responsibilities

• Build strong relationships with senior stakeholders, SMEs, and project teams across all UK sites to establish credibility and trust within a large transformation programme.
• Partner with change leads, functional SME’s and implementation partners to develop a deep understanding of Microsoft Dynamics 365 ERP processes, identifying training impacts across Finance, Operations, Risk and other business functions.
• Conduct detailed training needs analysis (TNA) and skillset assessments across all users, identifying gaps and defining targeted learning strategies.
• Design, develop, and deliver role-based, process-driven training (both virtual and in-person), including:
• System training for Microsoft Dynamics 365
• End-to-end business process training
• User guides, simulations, and digital learning content
• Create engaging learning assets using tools such as Adobe Captivate, Microsoft Office, and other digital learning platforms, ensuring accessibility and scalability.
• Support business readiness activities, including:
• User acceptance preparation
• Go-live readiness
• Deliver training across all phases of the project lifecycle, including onsite delivery at our UK offices during key milestones.
• Work collaboratively with Transformation & Operations, IT, and Business teams to ensure training aligns with the wider change portfolio and communication strategy.
• Maintain training records and contribute to reporting on change readiness, adoption, and training effectiveness.
• Identify and escalate risks relating to training, adoption, and user readiness, proposing mitigation strategies.
• Ensure all training materials align with the firm’s values, tone of voice, and professional standards.
• Act as a role model for high-quality training delivery, aligned to the firm’s Operational Change Playbook.

Skills and Experience

• Proven experience in a change training or learning role within large-scale transformation programmes.
• Experience delivering training for ERP systems, with strong preference for Microsoft Dynamics 365.
• Experience supporting complex, multi-site, cross-functional implementations with large user populations.
• Strong understanding of end-to-end business processes, not just system navigation.
• Ability to engage and influence stakeholders at all levels, including senior leadership.
• Skilled facilitator, able to adapt delivery style to different audiences and maintain engagement.
• Strong experience in developing content across a range of formats, including classroom, virtual, e-learning, and video.
• Experience with learning tools such as Adobe Captivate, LMS platforms, and Microsoft Office suite.
• Excellent communication skills, with the ability to translate complex ERP concepts into clear, user-friendly training.
• Strong organisational skills, with the ability to manage multiple workstreams within a fast-paced programme.
• Strategic thinker with the ability to understand the wider transformation context and business impact.
• Commercial awareness and understanding of organisational change impacts.
• Experience working on legal sector transformations or within professional services environments.
• Prior involvement in Microsoft Dynamics 365 ERP implementations (Finance).
• Experience supporting large-scale change adoption and behavioural change initiatives.

Key Characteristics

• Resilient and adaptable in a fast-paced transformation environment
• Proactive and solution-oriented
• Collaborative and relationship-driven
• Passionate about delivering high-quality learning experiences

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