Director of Operations

Director of Operations

The Sloane Hospital in Kent is part of Circle Health Group. This full‑time role (37.5 hours per week) will support the Senior Management Team and requires a flexible shift pattern.

Responsibilities

• Lead the delivery of non‑clinical operational services to ensure safe, efficient, high‑quality support to clinical functions.
• Actively engage with patients, consultants and visitors to promote a positive experience and identify areas for service improvement.
• Maintain daily visible leadership across hospital departments and lead daily communication cell meetings to support collaboration and problem‑solving.
• Ensure all operational departments meet agreed service levels and performance KPIs, including compliance with NHS RTT 18‑week standards.
• Oversee effective use of labour and group tools to drive efficiency, ensuring adherence to CHG policies and best practice models.
• Maintain a robust governance framework for non‑clinical services, ensuring incidents and complaints are recorded and investigated via the Riskman system.
• Set, manage and monitor departmental budgets, ensuring costs are controlled and align with overall hospital financial targets.
• Attract, retain and develop a high‑performing operations team, fostering a positive culture of accountability, learning and growth.

Qualifications

• Proven experience in a senior operational management role within a healthcare or similar regulated environment.
• Educated to degree level or postgraduate leadership and management qualification or significant management experience with willingness to undertake a leadership and management qualification.
• Strong leadership, communication and performance management skills.
• Financial and budget management expertise with an understanding of cost control and resource planning.
• Experience with governance frameworks, health and safety regulations, and incident/complaint management.
• Ability to work flexibly, including participation in on‑call duties.
• Degree or formal qualification in Business, Healthcare Management or related discipline.
• Understanding of NHS RTT, NHS Standard Contracts, and private healthcare pathways.
• Familiarity with digital tools, systems reporting and Lean or continuous improvement methodologies.
• Experience in managing estates, facilities or contract services within a healthcare environment.

Salary & Benefits

• Permanent salary up to £70,000 per year (dependent on level of experience, training and qualification).
• 25 days holiday per year + bank holidays, increasing to 30 days with service.
• Management Bonus Scheme.
• Private Pension Scheme.
• Private Healthcare Scheme covering pre‑existing medical conditions.
• Friends & Family Hospital Discounts.
• Family Friendly policies, including enhanced maternity, paternity and adoption pay.
• Non‑contributory life insurance.
• Staff engagement hub providing discounts and voluntary benefits.
• Access to resources, tools and services to support wellbeing.
• Recognition programmes.
• Industry leading training and development opportunities.

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues.

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