Title: Customer Service Advisor – Part-time
City: East Kilbride
Department: Operations & Production
Location: East Kilbride, SCT, GB, G74 4PA
Contract: Permanent
Hours: 27.5 hours per week, 5 over 7 days.
Benefits for the role
- Competitive salary
- Generous annual bonus
- Life Assurance
- 25 days holiday plus bank holidays (rising with service)
- Enhanced Maternity & Paternity Family Leave
- Enhanced Bereavement Leave
- Pension Employer Contribution Scheme (matched up to 8%)
- Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities.
With over 31,000 employees across Europe and a long-standing commitment to excellence, Müller is a family‑owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private‑label dairy products, from yogurts and desserts to butter and flavoured milk.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast‑paced environment and enjoy working collaboratively? Müller UK & Ireland is looking for a Customer Service Advisor (Part‑Time) to join our dedicated team in East Kilbride.
As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.
Main Responsibilities
- Accurately capture customer orders using AS400/SAP systems.
- Maintain trackers and reports with up-to-date information.
- Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
- Follow structured processes and Standard Operating Procedures.
- Collaborate with internal teams to meet customer needs.
- Maintain SOPs, customer data files, and other support documentation.
Key Requirements
- Strong communication skills, both verbal and written.
- Calmly address customer concerns and complaints.
- Efficient call handling and multitasking abilities.
- Proficiency in Microsoft Word and Excel.
- Logical thinking and problem‑solving skills.
- Excellent organisational and listening abilities.
- Professional awareness of tone and body language.
Ready to make a difference?
If you have the skills and experience to thrive in this role, we’d love to hear from you.
At Müller, we’re committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds and encourage people to apply even if they don’t meet every requirement listed. If you need reasonable adjustments at any stage of the recruitment process, please let us know – we’re happy to support you.
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