The Middle Office Operations team is responsible for ensuring that operational tasks undertaken by Shared Services / Global Operations are managed appropriately, provide support to Underwriting and ensure that the administrative processes for the end-to-end policy lifecycle are run efficiently and at a high quality to serve internal and external clients. Within this role you will primarily support the Multinational Servicing Global Programme Portfolio and assist in delivering tailored Multinational Service Solutions to Clients and Brokers.
Key Responsibilities
- Complete end to end servicing on basic renewal Multinational accounts including all prebind and post bind tasks.
- Complete basic premium allocations and tax overviews.
- Provide detailed tracking of premium and policy issuance for internal and external parties.
- Process co-reinsurance and facultative renewal policies and ensure accurate payments are made.
- Ensure data quality accuracy ratios at the defined level/met.
- Support project work to ensure that existing processes meet requirements including UAT.
- Input data to support existing backlog clean-up exercises.
- Review account queries and either instruct or process as required.
- Develop an internal network for facilitating the transfer of information and data between functions and departments.
- Develop good knowledge of systems and processes, keeping abreast of new guidelines published.
- Assist with monitoring KPIs through reporting.
- Handle ad hoc tasks as assigned by manager.
Required Experience & Skills
- Experience in the Insurance Industry.
- Microsoft Office knowledge – particularly Excel.
- Good organisational and analytical skills.
- Excellent verbal and written communication skills.
- Ability to work in a team environment.
Desired Skills & Abilities
- Knowledge of Multinational Programme Servicing.
- Knowledge of Insurance Taxes and completing premium allocations.
- Knowledge of Reinsurance including treaties and facultative.
AXA XL is an Equal Opportunity Employer. AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
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