Location: 24hr Control Centre for Out of Hours Emergencies, Hamilton Business Unit, Pollock Avenue, Hamilton
Hours: Zero Hours / Sessional
Hourly Rate: £16.07 per hour
We are looking for a flexible and reliable Sessional Call Handling Assistant to support our busy customer service team during peak periods. This is a great opportunity for individuals seeking flexible work that fits around other commitments.
You will handle inbound and/or outbound calls, providing excellent customer service and ensuring every interaction meets our high standards.
Key Responsibilities
- Handling customer enquiries via telephone for the Out of Hours Emergency Service
- Providing accurate information and resolving issues
- Delivering a high standard of customer service
- Supporting team targets during busy periods
What We’re Looking For
- Excellent communication and listening skills
- A positive, customer-focused attitude
- Ability to work flexibly at short notice
- Good basic IT skills
- Reliability and a strong work ethic
Previous contact centre experience is helpful, but not essential, as full training will be provided.
What We Offer
- Flexible working hours to suit your availability
- Opportunity to gain valuable work experience
- Friendly and supportive team environment
- Ideal role to fit around study or other commitments
Equal Opportunities and Inclusion statement
The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots.
As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position.
As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile.
Legislative Information
This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.
Overseas Criminal Records Check
An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years.
Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.
Benefits
- Enrolment in award winning local government pension scheme
- To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
- Up to 33 days annual leave
- Public holiday entitlement (up to 10 days)
- Occupational sick pay
- Family friendly policies – flexible working and leave, maternity/paternity leave enhanced leave.
- Employee Discounts – including discounts at the cinema.
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)
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