Claims Adjuster (Maternity Cover – 12 months)

Application Deadline:

13 March 2026

Department:

Claims

Location:

London

Description

The primary purpose of the role is to provide an efficient and effective claims service for our clients, by responding to each claim notified in a proactive manner in order to return our clients to their pre-loss condition as expeditiously as possible.

Specific Responsibilities

• The accurate and timely investigation, administration, quantification, negotiation and settlement of any potential exposures notified to Lancashire Group subsidiaries within pre‑agreed authorities and service targets.
• Maintain primary responsibility for caseload of attritional, large and complex losses on insurance, reinsurance and delegated business, with referral where required.
• Develop and maintain relationships with underwriting, exposure management, actuarial, finance as well as within the claims function colleagues.
• Develop and maintain relationships with brokers, peers and service providers within the market as an ongoing concern.
• Report reasonably foreseen matters within the EP&C claims arena that may affect the reputation or financial position of the firm, immediately to EPC Claims Manager.
• Perform case reserve reviews as required and report any claim trends identified.
• Maintain accurate records for auditing purposes and preparing reports as necessary.
• Advise Underwriters in respect of any requisite policy language evolution.
• Participate in catastrophe response as required and ensure any regulatory reporting timeframes are adhered to.
• Ad hoc duties as required.

Essential Skills & Requirements

• Up to 5 years’ experience in a similar role preferable but not essential.
• Sound understanding of basic claim principles.
• Accuracy and attention to detail with high standards.
• Excellent written and verbal communications skills, and interpersonal skills.
• Excellent IT skills including MS Office, Word and Excel skills.
• Working knowledge of ECF2 & changes brought about by blueprint 2 preferable but not essential.
• Ensure knowledge is kept up-to-date with current insurance issues and legal developments.

The Lancashire Way

At Lancashire, we believe our culture sets us apart. The way we behave and approach our work day-to-day is what makes us unique and creates a positive experience for our people, business partners and other stakeholders. Honesty and integrity in all we do is a given and The Lancashire Way reflects our true character and spirit.

Values

• Straight‑talking: We feel empowered to share thoughts and ideas, because everyone’s voice matters.
• Collaborative: We work together towards common goals, share knowledge and support each other.
• Hard‑working: We all have a stake in the company’s success and are proactive in contributing to our goals and vision.
• Responsible: We focus on achieving tangible results with consistent standards across the Group.
• Positive: We engage with brokers, clients, communities, stakeholders and colleagues professionally and passionately as proud ambassadors of Lancashire.

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