Join the CBRE Global Workplace Solutions team as a Helpdesk Operator!
Are you skilled in Customer Service and looking for a new role?
CBRE Global Workplace Solutions is a leading global facilities management company, and we’re looking for a Helpdesk Operator to join our team in (Leeds).
What You’ll Do:
Helpdesk Operations:
Manage CAFM system (PPM, reactives, reporting) and respond to calls and emails efficiently. Ensuring all reactive requests raised on the helpdesk have the correct priority/engineer assigned.
Communication & Service:
Maintain communication throughout reactive jobs with the client and CBRE operational teams.
Performance & Improvement:
Review subcontractor performance and, identify and implement improvements to enhance performance.
Financial Procedures:
Follow established financial processes, including obtaining supplier quotes and uploading them for team/client approval.
Culture & Compliance:
Foster CBRE’s RISE values within the team and assist with other assigned duties.
What We’re Looking For?
Qualifications:
Good basic education (GCSE or equivalent) including English and Maths.
Knowledge:
Proficient in Microsoft Office (Outlook, Word, Excel, etc.). Experience with CAFM systems would be advantageous.
Experience & Skills:
Customer-focused experience with excellent communication and organisational skills. Experience in a contact centre or customer facing role would be highly beneficial.
Attributes:
Detail‑oriented, reliable, and able to work independently and as part of a team.
Why CBRE GWS?
Join a leading global company and expand your horizons.
Enjoy ample opportunities for skill development and professional advancement.
Contribute to a safe, inclusive, and positive work environment.
Don’t miss this exciting opportunity! Join one of the UK’s leading FM providers and build your career. Apply now!
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