Company: flextide

Apply for the CXone Optimization Architect: IVR, ACD & CRM Integrations

Location:

Job Description:

Guide customers on best practices for utilizing existing CXone infrastructure and optimization roadmap.
Audit existing IVR, ACD, and omnichannel workflows in CXone Studio to identify inefficiencies.
Provide technical recommendations on stabilizing legacy NiceInContact implementations or preparing them for modernization.
Assess and advise on data flow integrations between CXone and external CRMs using REST APIs.
Review routing logs and configuration settings to troubles

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Posted: May 31st, 2026