Receptionist – Emergency Department (Shift work)

Emergency Department Receptionist – Part Time 30 hours per week

We are looking for a motivated and reliable Receptionist to join our Emergency Department Reception Team. This is a busy, 24‑hour service where you will play a vital role in supporting patients arriving via GP referral, ambulance, or self‑presentation. The role requires flexibility to support a range of shift patterns across 24‑hour, 7‑day, 365‑day service hours, including bank holidays.

Relevant responsibilities:

• Provide efficient and comprehensive administrative and reception services, supporting the Emergency Department’s clinical teams.
• Deliver front‑of‑house services to patients and relatives in a professional and sensitive manner, ensuring confidentiality at all times.
• Handle all Emergency Department telephone and email queries.
• Book in and direct all patients who attend the Emergency Department, carrying out a basic triage of patients based on the severity of the complaint, and alert clinical staff as necessary.
• Show empathy when dealing with highly sensitive situations, such as bereavement or patients with serious conditions.
• Undertake clerical duties as needed, working autonomously to prioritise and complete the workload using established practices and procedures, seeking support when appropriate.

Qualifications and Experience

• Essential:
  • Understanding and knowledge of general office equipment (computer, photocopier, scanner, telephone system).
  • Previous experience within a clerical environment.
  • Ability to handle several tasks at once with frequent interruptions and prioritise workload.
  • Evidence of effective communication with all levels of staff and members of the public.
  • Understanding of confidentiality requirements.
  • Ability to manage the stress of working with difficult patients and distressing circumstances.
• Desirable:
  • Previous Emergency Department or hospital receptionist experience.

Note: Applicants must have the right to work in the UK. Those requiring sponsorship should review eligibility on the gov.uk website. This position requires a Disclosure and Barring Service check as per the Rehabilitation of Offenders Act 1974.

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