Night Transport clerk

Responsibilities

• Providing operational support to colleagues and Managers by completing a full handover to the oncoming clerks, sharing all relevant information.
• Answering telephones and responding to queries from stores or Distribution Direct, inputting them onto the online log; completing all reports and sending these to the relevant people.
• Manning the Goods Out desk, issuing Drivers their assigned work/journey and conducting the pre-brief; completing the de-brief, investigating any route or time discrepancies and escalating issues to the Delivery Service Duty Manager if required.
• Collating, recording and reporting information as required for a safe, smooth, efficient Delivery Service operation; maintaining all relevant systems so they are accurate and used to their full effectiveness.
• Liaising with other operational areas of the Distribution Centre, Tesco, Agencies, and 3rd Parties as required.
• Completing administrative checks and routines in line with operating‑model policies and procedures; maintaining the Tesco‑agreed trackers to track and monitor people information and performance.
• Providing administrative support by being helpful and friendly in all interactions with colleagues and Managers; feeding back common trends, patterns and concerns to managers; being approachable, confidential, and building trust‑based relationships; being thorough and detailed in everything done; completing admin as required by the Delivery Service Team Managers or Delivery Service Lead Manager so they may focus on more complex tasks; communicating and handing over to the Delivery Service Team Managers and Clerks/Drivers/Shunters.

Key Attributes

• Connect with colleagues, sharing knowledge, experience and best practice; build strong relationships across the business.
• Be warm and welcoming in every interaction with customers and colleagues; respond appropriately and ensure they feel seen, heard and recognised.
• Use energy and resilience to keep momentum in challenging environments; act quickly and make decisions that are right for customers and colleagues, maintaining Distribution Centre standards.
• Demonstrate integrity and inspire confidence even in tough times.
• Stay aware of industry trends and continually identify ways to improve the Distribution Centre; deliver new initiatives and provide feedback for improvement.

Employment Requirements

Only individuals who have passed the school leaver’s age may be recruited. Candidates over the age of 18 are required only if the role involves working before 6:15 am or after 9:45 pm or in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

Equal Opportunity and Accessibility

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.

Diversity, equity and inclusion (DE&I) are core to Tesco. Everyone is welcome to be themselves at work.

#J-18808-Ljbffr…