As part of the Digital Health Programme, we are seeking an experienced and forward-thinking Clinical Safety Officer (CSO) to support the safe design, development and deployment of digital systems, including but not limited to the Electronic Patient Record (EPR).
This role will provide expert clinical safety leadership across a portfolio of digital systems, ensuring clinical risk is identified, managed and mitigated throughout the system lifecycle.
Working within the wider Digital Health team and alongside clinical, technical and operational colleagues, the Clinical Safety Officer will:
- Lead clinical safety activity across digital programmes, including risk identification and mitigation.
- Develop and maintain hazard logs, safety cases and risk documentation.
- Ensure compliance with DCB0129 and DCB0160 through audit and assurance processes.
- Support development of the Clinical Risk Management System (CRMS).
- Facilitate risk workshops and provide clinical safety guidance.
- Support incident investigation, learning and continuous improvement.
- Contribute to design, testing, go-live and optimisation phases to ensure safety is embedded throughout.
- Work with governance, patient safety and information governance teams to align safety processes.
This influential role requires strong analytical skills, professional credibility and the ability to work across organisational boundaries. The role will be based at QEH with a mix of on-site and remote working.
Main duties of the job
This is a rare opportunity for an experienced Clinical Safety Officer to lead and embed clinical risk management across a wide portfolio of digital systems within a three-Trust acute collaborative. While a key focus will be the Electronic Patient Record (EPR), the role spans all Digital Health applications, supporting a consistent and robust approach to patient safety.
You will work closely with clinical, digital and supplier teams across all three sites to identify, assess and mitigate risks throughout the digital lifecycle. This includes leading safety documentation, supporting the Clinical Risk Management System (CRMS), undertaking audits, facilitating risk workshops, and contributing to incident investigation, learning and continuous improvement. You will influence system design, implementation and optimisation to ensure patient safety remains central at every stage.
This role requires flexibility and visible leadership across the system. You will be based at QEH and/or County Hall, Norwich, with expectation to work across JPUH, NNUH and QEH, alongside a mix of on-site and remote working.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream – access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job responsibilities
- Opportunity to lead clinical safety across a diverse portfolio of digital systems, including a major EPR programme.
- A system-wide role with real influence on how clinical risk is managed across three acute Trusts.
- Involvement across the full digital lifecycle, from procurement and design through to optimisation and decommissioning.
Person Specification
Qualifications
- Registered Professional (ie. NMC/HCPC/GMC)
- Good standard of general education (minimum degree level or equivalent experience).
Experience
- Demonstrated understanding of DCB0129/0160.
Skills
- Ability to analyse complex data and problem solve.
- Clinical Safety experience/training.
- Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.
- Effective role model, demonstrating QEH’s ‘Kindness, Wellness and Fairness’ values.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full-time, Flexible working, Home or remote working
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