Job Description
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Nineteen38 Coffee at Wimbledon Station, The Broadway, Wimbledon, London SW19 7NL.
You will join us on a part‑time, permanent basis and receive a competitive salary of £12.71 per hour (Full Time Equivalent £23,136 per annum).
About the Role
Nineteen38 Coffee™ powered by Royal Voluntary Service is part of the community fabric and offers an outstanding range of beverages and healthy food choices. Our customers enjoy knowing that their purchases support volunteer action in the community.
As a Retail Customer Assistant, you will work alongside a friendly team of employees and volunteers, participating in the day‑to‑day running of our busy café at Wimbledon Train Station.
Key Responsibilities
- Providing friendly, helpful and efficient service at all times.
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments.
- Operating the till and cashing up.
- Maintaining a high level of cleanliness, complying with Health & Safety and food hygiene standards and ensuring all areas of the site remain tidy.
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required.
- Preparing hot and cold drinks and freshly made food items such as baguettes, cakes, sandwiches, and pastries.
- Receiving incoming deliveries, distributing, maintaining, and dating rotate stock as appropriate and assisting with regular stock checks.
- Engaging with volunteers to direct and lead by example to ensure they have a great volunteer experience.
- Possibly pushing loaded trolleys of stock for distances.
Working Hours
25 hours per week across 5 shifts. Typical shift times include 06:30–11:30, 11:30–16:30, and 15:00–20:00. The rota includes fixed weekend shifts (Saturday and Sunday), with three additional shifts scheduled during the week. There may also be opportunities for paid overtime in busy periods or to cover absence.
Qualifications & Skills
- Previous experience in a barista/café environment is an advantage.
- Ability to remain calm and professional in a fast‑paced environment.
- Excellent customer service skills.
- Knowledge of EPOS systems.
- Understanding of Food Safety & Health & Safety procedures.
- Excellent communication skills.
- Enjoy working within a passionate team and independently when required.
- Skilled at organising, delegating, and prioritising.
- Flexible to the needs of the business and willing to attend out of hours training if required.
- Knowledge and experience of general administrative processes and usage of email and internet.
Benefits
- Salary of £12.71 per hour (FTE £23,136 per annum).
- 26 days of holiday (pro‑rata) plus paid statutory bank holidays (pro‑rata).
- Up to 2 days paid volunteer leave a year through our employer‑supported volunteer scheme.
- Ten weeks’ company sick pay following successful completion of probation.
- A great pension scheme.
- Salary death in service benefit (subject to qualification).
- Enhanced family leave schemes.
- Access to an exclusive rewards website for discounts and cashback.
- 24‑hour doctor line, financial support with dental/optical and other therapies.
- Free, confidential employee assistance programme with up to six face‑to‑face counselling sessions.
- Extensive online and on‑the‑job training.
- Opportunities to discuss flexible working.
- Opportunities to develop new skills and progress your career.
- The chance to make a positive, lasting impact that changes lives, communities, and society.
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