Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings; a landmark Grade II* listed property combining beautifully restored original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel Birmingham features 185 bedrooms and extraordinary suites, a glamorous cocktail lounge bar, a British brasserie serving cuisine with a touch of French flair, and eight magnificent meeting and event rooms – as well as our spectacular Louis XIV-style Grand Ballroom.
We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Have you the care and attention to detail to prepare our beautiful rooms to a Grand Standard?
Our Housekeeping Assistants work within the “heart of the house” and bring their personality and flair to provide a warm and friendly service to our guests.
The guest journey is paramount, so you’ll know how to deliver a fantastic experience for our guests, time and time again, achieving Grand standards.
Role Details
£12.80 per hour – flexible hours to suit your availability
Shift patterns from 9-17.30pm weekdays and weekends inclusive 10-17.30pm
What the role involves
- To service guest bedrooms to The Grand Housekeeping standard, presenting immaculate beds, sparkling bathrooms and inviting corridors.
- To be accountable for an allocated section of bedrooms ensuring a high standard of cleanliness & presentation is second nature.
- Be flexible to jump into any role within the housekeeping department when required.
- Contribute to creating a warm and welcoming environment for our guests and colleagues.
- Creating Memorable Guest Experiences.
What you will bring to the role
- Team player.
- Strong organisational and time management skills.
- Strong communication skills.
- Previous experience is desired but not essential, but be willing to learn.
- Be fully flexible to be able to work shift patterns weekdays between 9-17.30pm and weekends inclusive 10-17.30pm.
- BE Yourself!
Benefits
- £12.80 per hour – flexible hours to suit your availability
- Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family.
- Get 50% off food and drinks when you dine in Isaacs or Madeleine – or at any De Vere location.
- Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
- Earn extra cash through our employee referral scheme.
- Free, freshly cooked meals from our chefs, available twice a day across service periods.
- Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
- As a token of our gratitude for your loyalty, we’ll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year!
- We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
- Inclusive multifaith prayer room accessible any time for all team members.
- Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- Take advantage of career development opportunities and apprenticeship programmes.
- Regular team appreciation events and monthly recognition programmes.
- Venue closure over the Christmas period allowing you time off to enjoy the festive season.
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