Technical Project Manager

Summary

Technical Project Manager – Thorpe Park, Leeds (Hybrid working). Help deliver complex, business‑critical initiatives that make a difference. Oversee projects end‑to‑end, manage budgets, resources, and keep delivery aligned with commercial and IT strategies. Collaborate with internal teams, operational stakeholders, technical SMEs and third‑party partners to shape robust project plans and deliver AI and Contact Centre Engineering programmes responsibly and efficiently.

Responsibilities

• Lead projects from inception through delivery, ensuring time, cost and quality targets are met.
• Develop and maintain robust project plans, budgets and resource plans.
• Communicate progress, risks and opportunities to senior stakeholders.
• Track milestones, report outcomes and provide cost, benefit and ROI insights.
• Make timely decisions and resolve technical challenges to maintain momentum.

Qualifications

• Proven experience delivering complex technical projects end‑to‑end across the full project lifecycle, using Waterfall and Agile methodologies.
• Strong technical and analytical capability, including system/business analysis and complex software, data and database concepts.
• Confident project leadership skills with the ability to manage budgets, resources, timelines, risks and dependencies.
• Demonstrated experience working with multiple stakeholders, including operational leaders, technical SMEs and third‑party vendors/suppliers.
• Ability to make timely decisions and resolve technical issues, maintaining delivery focus throughout the programme.
• Experience with contact centre technologies and/or AI or engineering transformation programmes is desirable.

Benefits

• Discretionary annual bonus tied to impact.
• 3% flexible benefits (customisable cash, holiday or health cover).
• Hybrid working for collaboration and focus.
• Free onsite parking.
• 28 days holiday plus public holidays, with the option to buy up to five additional days.
• Life assurance to support loved ones.
• Well‑being initiatives, on‑site gym, recognition awards and employee networks.

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