Housing & Wellbeing Support Worker (Car Allowance)

Working Hours: 35 hours per week; Contract: Full‑time, permanent; Additional Payments: Essential Car Allowance; Closing Date: 07 June 2026.

Job Summary

We are looking for a caring and motivated Support Worker to assist single people and families living in temporary accommodation such as hotels and nightly‑rate properties.

Responsibilities

• Provide face‑to‑face, person‑centred support to customers with a range of needs.
• Help customers access housing, health, wellbeing and community services.
• Support people to attend appointments and work towards agreed goals.
• Contribute to assessments and support plans.
• Build strong working relationships with colleagues and partner organisations.
• Produce and maintain clear, accurate and contemporaneous records in line with organisational standards, recognising that records may be required for safeguarding processes or legal proceedings.

Essential Criteria

• Experience supporting vulnerable people or working in a people‑focused role.
• Empathy, professionalism and strong communication skills.
• Understanding of homelessness and the challenges faced by people living in temporary accommodation.
• A flexible, non‑judgemental and person‑centred approach.
• Good organisational skills and the ability to work at pace across different settings.
• Full UK driving licence and access to a vehicle for work (Essential Car User with allowance).

Desirable Criteria

• Microsoft Office knowledge.
• Experience recording case notes.
• Experience supporting clients and contacting agencies to set up bills, Universal Credit and Housing Benefit.

Benefits

• Generous holiday allowance – up to 26 days per year plus bank holidays, increasing to 31 days after five years of local government service; option to purchase up to two additional weeks.
• UK’s largest local government pension scheme, with options to top up and a life cover of three‑times salary.
• Enhanced parental and carers leave.
• Access to a range of discounts – shop savings, holidays, MCR+, phone plans, cycle‑to‑work scheme, free flu jabs, eye tests and more.
• Learning and development opportunities – onboarding, training, apprenticeships and qualifications.
• Good employment charter values – fair pay review, union support, health and wellbeing support.
• Up to three days volunteering leave pro‑rate.

Equal Opportunities

We are an equal opportunity employer and welcome applications from candidates of all ages, ethnicities, religions, disabilities and diverse identities.

Guaranteed Assessment Scheme

• Available for applicants who meet the minimum shortlisting requirements and identify with one of the following criteria: members of the Armed Forces, current or former care leavers, and people with disabilities or long‑term condition.

Right to Work

All applicants must provide evidence of right to work in the UK before commencement of employment.

Contact

For more information or to discuss the role, contact Susan Bee – 07773576536 – sue.bee@manchester.gov.uk.

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