Relief Security Officer

About The Role

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. First Response Group is committed to encouraging equality, diversity and inclusion across our workforce and eliminating unlawful discrimination. We are a Living Wage Foundation Recognised Service Provider, accredited to the Inclusive Employers Standard, a Disability Confident Committed employer and a signatory of the Armed Forces Covenant.

Job Description

• Patrolling & Monitoring: Conduct regular patrols (including mobile patrols where applicable) to detect signs of intrusion, damage, or suspicious activity.
• Access Control: Monitor entrances and exits, verify passes, and authorise visitors in line with site protocols.
• Incident Response: Respond promptly to alarms, emergencies, and incidents, following established procedures.
• Customer Service: Provide a professional, approachable presence and assist visitors, staff, and contractors courteously and efficiently.
• Reporting: Maintain accurate logs and incident reports for compliance and handover purposes.
• Health & Safety: Identify and report hazards, ensuring a safe environment at all times.

Essential Skills

• Excellent communication and interpersonal skills.
• Strong attention to detail and observational ability.
• Ability to remain calm and professional under pressure.
• Reliable and trustworthy with a flexible approach to working hours.
• Ability to work independently and as part of a team.

Qualifications

• Valid SIA licence.
• Driving Licence.
• 5-year checkable work or education history.
• Willingness to work a variety of shifts, including nights, weekends, and holidays.
• FREC 3 (desirable).

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