Receptionist

Job Overview

Two receptionist positions within the Ophthalmology area, Grade Band 2, permanent contract. Working Monday to Friday only, full‑time 37.5 hours per week. Salary £25,272 pa pro rata.

Main Duties

• Act as the first point of contact for patients, visitors, and the multi‑professional team, providing a courteous, efficient and professional service.
• Welcoming patients and families/carers; manage check‑in, maintain patient records and assist with the self‑check‑in kiosk.
• Handle all telephone enquiries, direct callers appropriately, and provide initial assistance to routine callers.
• Enter patient data into PAS, print patient front sheets, labels, and organise notes methodically.
• Process patient notes for coding/scanning, ensuring timely activity recording in the computer system.
• Manage incoming and outgoing post, ensuring distribution as required.
• Complete daily cash up of clinics and support financial records.
• Work off‑site at the Bristol diagnostic hub as per rota.

Person Specification

Knowledge and Experience

• Previous customer service experience.
• Clerical/administration experience including filing and/or reception.
• Prior NHS experience.

Skills and Abilities

• Excellent professional telephone and reception manner.
• Flexible approach to duties and ability to adjust to change.
• Capability to work under pressure, meet deadlines and maintain accuracy.
• Clear communication and ability to act quickly in emergencies.
• Good IT skills, including Microsoft Office.
• Tidy and methodical working practice.
• Teamwork and motivation for others; ability to work independently.
• Confidence to handle difficult conversations with patients, relatives and carers.
• Previous NHS experience.

Qualifications and Training

• GCSE in English Language and Maths, grade C or above (or equivalent).
• IT literacy, including basic Microsoft Office.

Equal Opportunities Statement

The Trust is an equal opportunities employer and actively works to recruit and retain a diverse workforce representative of the local population. We do not discriminate on the basis of race, gender, disability, religion, age, or any other protected characteristic.

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