ICT Service Desk Technician
Location: Central Sheffield Headquarters, S1
Hours of work: Part Time 22.2 hours per week (Flexi Time)
Working Pattern: Mon‑Wed (The post involves working early and late shift patterns. Working from 08.00hrs for the early shift and up until 17.30hrs for the late shift.)
Contract: Fixed‑term for 2 years
Salary: £26,403 – £28,142 per annum, pro rata (Grade 4)
Key Responsibilities
- Lead the activities of the Service Desk and delivery of appropriate levels of customer service and support.
- Take responsibility for implementation of any policies and strategies relating to ITIL ServiceDesk Management and Incident Management across the whole of the ICT service.
- Be responsible for the day‑to‑day operations of the ServiceDesk ensuring corporate security and compliance guidelines are achieved.
Qualifications and Experience
- GCSE Maths and English at grade C or above or equivalent.
- Knowledge of the ITIL Framework, or significant equivalent experience.
Benefits
- 28 days annual leave (pro‑rata) plus Bank Holidays, increasing to 32 days after 5 years’ service and up to a maximum of 37 days.
- Generous flexi‑time attendance scheme with potential to accrue up to 13 days per year.
- Auto‑enrolled into the Local Government Pension Scheme with contributions ranging from 5.5% to 12.5%.
- Enhanced sick pay, access to free on‑site gyms, cycle‑to‑work scheme, access to emergency services discounts across a wide variety of popular companies, enhanced maternity and paternity schemes, and the opportunity to join the TransaveUK credit union.
Equality, Diversity and Inclusion
We are committed to cultivating a diverse and inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We warmly welcome applications from individuals who identify with underrepresented groups within our workforce, including individuals from minority backgrounds, women, those who identify as Lesbian, Gay, Bisexual or Transgender (LGBT+), and individuals with disabilities. In addition, we will support anyone who requires part‑time or job share working hours.
Applications from job share candidates will be considered and all applications will be given equal consideration.
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