Bank Worker – Switchboard Operator

Bank Worker – Switchboard Operator

Closing date: 21 May 2026

Job responsibilities

• Deal with client queries politely and professionally, maintaining exceptional customer service and upholding the Trust’s professional image.
• Maintain confidentiality, professionalism and attention to detail.
• Communicate clearly with excellent oral and written communication skills.
• Handle complex issues quickly and efficiently, prioritising clients.
• Manage telephone and email enquiries and maintain accurate client records in the computer database.
• Manage all queries from customers in accordance with processes and guidelines.
• Keep up to date with treatment knowledge.
• Assist and support other team members.
• Support new starters with information and advice on call directions, including listening in after induction.
• Answer all incoming calls in a professional and efficient manner.
• Announce callers when transferring and take accurate messages for distribution.
• Perform ad‑hoc front‑desk duties as required.

Person specification

Education, qualifications and training

• GCSE (Grade C or above) in English and Maths or equivalent.

Knowledge & experience

• Experience of working within an office environment.
• Experience of working with multiple computer systems.
• Experience working within a switchboard environment.
• Experience managing workload to meet deadlines and standards.
• Experience working within a reception environment.

Skills & abilities

• Ability to make decisions within defined boundaries.
• Attention to detail and ability to work independently within procedural guidelines.
• Ability to work as part of a team.
• Ability to manage own workload.
• Understanding of confidentiality and its place in the NHS.
• Ability to communicate effectively with the general public and colleagues across a range of issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act 1975 (Exceptions Order); a Disclosure and Barring Service check will be required.

Employer

Dorset County Hospital NHS Foundation Trust

Equal opportunities

We welcome applications from people in all under‑represented groups. Right to work in the UK: this role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application.

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