Repairs Scheduler
Job Type: Permanent Full time 8am‑5pm Monday to Friday with 30 minute break – Office based
Location: Wisbech
Rate of pay: £28,250 per annum
We are currently recruiting on behalf of our client, a well-established contractor specialising in social housing repairs and maintenance, who are looking to appoint an experienced Repairs Coordinator to join their growing team.
This is a busy and fast‑paced role, ideal for someone who thrives in a high‑volume environment and has previous experience within social housing, maintenance or repairs coordination.
The successful candidate will be responsible for managing a busy repairs desk, handling both inbound and outbound calls with tenants, operatives, subcontractors and clients to ensure repairs are scheduled and completed efficiently within agreed timescales.
Key Responsibilities
- Handling a high volume of inbound calls from tenants reporting repairs and maintenance issues
- Making outbound calls to residents, operatives and subcontractors regarding appointments and job updates
- Scheduling and coordinating responsive repairs work
- Prioritising urgent and emergency repairs appropriately
- Updating internal systems with accurate job notes and progress updates
- Liaising with supervisors and engineers to ensure smooth delivery of works
- Monitoring outstanding jobs and chasing updates where required
- Delivering excellent customer service at all times within a busy social housing environment
Candidate Requirements
- Previous experience within social housing, repairs, maintenance or contractor environments
- Experience working on a busy desk handling both inbound and outbound calls
- Strong organisational skills with the ability to multitask effectively
- Excellent communication and customer service skills
- Ability to work well under pressure in a fast‑paced environment
- Good IT and administration skills
- Proactive and professional approach
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