Hybrid HR Administrator & Customer Service (12-Month FTC)

Job Details

• Salary – £28,000
• 12‑Month FTC – Maternity Cover
• Hours – 8:30 am – 5:00 pm or 9:00 am – 5:30 pm, Monday to Friday
• Location – Cressex Head Office, with two days per week home‑based

A quick look at the role.

At Biffa, we have an exciting opportunity for someone who has great Customer Service experience and is looking to expand their knowledge/skillset into the world of HR. As a HR Administrator within the Employee Services function, you will provide excellent administrative support to all internal and external customers while maintaining a high level of customer service and ensuring compliance with company operating procedures.

This is a high‑volume department with interactions covering topics such as company cars, family leave, and system support. While the majority of interactions take place via email and systems, there is also a requirement for telephone support.

Your Core Responsibilities.

• First point of contact for internal staff, providing timely query resolution and guidance on company policies.
• Support and educate staff on company procedures and operating systems.
• Adhere to Standard Operating Processes, Service Level Agreements and Key Performance Indicators for all HR administration tasks.
• Contribute to continuous improvement of SOPs to drive efficiency, accuracy and higher service levels.
• Manage end‑to‑end resolution of client enquiries within agreed timescales, ensuring client satisfaction.
• Maintain accurate employee information in the database.

What We Require.

• Studying towards a CIPD qualification is desirable.
• Over two years of experience in a similar HR administration or senior customer service position.
• Confidence using Microsoft applications including Excel, Word and Outlook.
• Excellent communication skills with the ability to interact with a variety of employees, ranging from operative staff to directors.

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