Customer Service Assistant- Edinburgh Waverley

Salary is £33,216 per year based on a 35‑hour week.

Overview

Customer Service Assistant based at Edinburgh Waverley. Join the team to assist with catering supply and customer service procedures, ensuring a safe and effective workplace for teams and customers.

Responsibilities

• Assist with catering supply and customer service procedures, ensuring a safe and effective workplace.
• Pick and transport catering orders from the Service Centre to trains, ensuring all orders are fulfilled and delivered on time.
• Carry out temperature checks, cleaning, and ensure compliance with safety procedures.
• Answer customer enquiries and assist customers to trains.
• Ensure trains have the correct stock on board, sign for deliveries of catering products, manage stock rotation, refresh and deliver pump pot to trains.
• Keep customers and other Train Operating Companies informed of any service changes, especially during disruptions.

Shift Pattern

The role covers shifts across 7 days with hours between 04:45 and 19:30. Sunday shifts are rostered if coverage is needed.

Qualifications

• Previous customer service experience.
• Experience working shifts.
• Basic food hygiene knowledge (training will be provided).
• Ability to handle difficult situations.
• Quick thinking and ability to think on the feet.
• Experience meeting deadlines under pressure.
• Experience working in logistics (not essential).
• IT literate.

Successful candidates will be required to undertake a medical examination & substance abuse screening and a DBS check.

Diversity & Inclusion

We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy.

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