YourNewJobTitle:CustomerServiceOperationsSupport
TheSkillsYou’llNeed:CustomerService,basicSAP,AdvancedExcel,OfficeAdministration
YourNewSalary:£12.64-£19.84perhour(Equivalentof£24-£38Kpa)
Location:Newcastle
Duration:Long-termtemporaryassignmentuntil30/06/2027
Jobstatus:Hybrid,2daysaweekinoffice
Workinghours:37.5hperweek,Mon-Fri(8am-4pm/8.30am-4.30pm/9am-5pm)
JobpostingID:23431
WhoYou’llBeWorkingfor:Aninternationalleaderinhouseholdproducts.
CustomerServiceOperationsSupport – Main responsibilities
- Supportingday-to-dayoperationsofthecustomerserviceteam,coordinatingassignments,andmaintaininghighservicequality.
- ProvidinganadministrativesupporttoOrderManagementteam.
- ResolvingissuesrelatingtoorderreceiptthroughtodeliveryforbothCustomersandSales.
- Actingasakeypointofcontactbothinternallyandexternally.
- Liaisinginternallywithotherstakeholders.
- Buildingandmaintainingexcellentexternalcustomerrelationshipswithsomeofourlongeststandingretailpartners.
- Developingandbuildingunderstandingofroboticordermanagementprocesses,includingexecutingandmonitoringroboticprocessestomeetbusinessneeds.
- UsingSAPtomanagecustomerdata,trackorders,updateservicerequests,andorderprocessing.
- Verifyingdataaccuracyandensurealltransactionsarerecordedproperlywithinthesystem.
- Ensuringcompliancewithcompanypolicies,qualitystandards,anddataprotectionregulations.
CustomerServiceOperationsSupport – The Skills You’ll Need to Succeed:
- PreviousCustomerService/OfficeAdministrationexperience.
- ProficientinMSofficeincludingExcelandOutlook.
- SAP-basicknowledge.
- Excellentorganizationalskills.
- Acuteattentiontodetailisessential.
- Abilitytolearnquicklyandworkautonomously.
- Outstandingverbalandwrittencommunication.
- Possessexcellentproblemsolvinganddecision-makingskills.
- Abilitytoworktorequiredtimingsanddeadlinesandrespondtourgentissuesasneeded.
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