AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That’s where we come in. Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace—so teams can ship faster with confidence.
We’re a Series C company backed by top-tier investors, with over $135M in funding and a rapidly growing customer base of 150+ leading enterprises and Fortune 500 companies. Customers like Booking.com, Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works.
The Opportunity
As an AI Solutions Manager, you’ll partner with some of the most innovative AI/ML teams in the world. You’ll play a pivotal role in driving adoption, shaping product use cases, and ensuring our customers succeed in leveraging AI to achieve real-world impact. This role offers a unique chance to grow alongside a leading AI company and gain deep insights into cutting-edge AI/ML applications. While we are a remote-first company, we are prioritizing candidates based in London as this role will work directly with our customers in the EMEA region.
The Team
Our engineering team builds systems that interact with some of the most complex software ever deployed in production. The team is composed of industry veterans that have built deep learning infrastructure, autonomous drones, ridesharing marketplaces, ad tech and much more.
What You’ll Do
- Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts. This includes regular touchpoints like weekly/bi-weekly calls and ongoing account management.
- Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions.
- Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices.
- Run workshops and training sessions with customers during onboarding and new functionality.
- Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships.
- Proactively monitor product usage across your accounts to further gauge account health.
- Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies.
- Effectively relay customer feature requests to internal teams and advocate for customer needs.
- Ensure support teams are aligned with customer requests and priorities.
What We’re Looking For
- 3+ years of experience as a Customer Success Manager in SaaS.
- A self-starter mindset with the ability to thrive in limited process environments.
- Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively.
- Strong communication skills for articulating observations and fostering collaboration across teams.
- Proven ability to demo technical products and translate their value into tailored customer solutions.
- Thrives in fast-paced environments with a customer-first mindset and a focus on delivering measurable results.
- A strong team player who values collaboration and collective success.
- Bonus: Familiarity with AI/ML workflows or GenAI technologies.
The estimated annual salary and variable compensation for this role is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support.
U.S. Equal Opportunity Employment Information (Completion is voluntary)
Individuals seeking employment at Arize AI are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
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