Sales Consultant

About the Role

Based at our headquarters in Abingdon, Oxfordshire, you will join our inbound sales team where we focus on inspiring and delighting our customers. This role involves guiding customers through detailed consultations, recommending suitable products, and promoting upgrade opportunities to enhance the customer experience.

Responsibilities

• Guide customers through detailed consultations to support appliance selection and purchase.
• Recommend suitable products and solutions that support long-term use based on customer needs.
• Identify opportunities to promote upgraded products and accessories.
• Deliver a high‑quality and engaging customer experience across every interaction.
• Contribute to achieving individual and team sales targets through proactive engagement.
• Communicate confidently via telephone and email, responding to queries and quotations professionally.

Qualifications

• Proven experience in a customer‑facing sales role with the ability to build rapport and trust.
• Strong communication skills and confidence engaging customers across telephone and written channels.
• Ability to manage multiple tasks effectively while maintaining attention to detail.
• Good IT skills with the ability to learn and adapt to new systems and processes.
• Team‑focused approach with a strong sense of accountability for achieving results.

Working Hours

Full‑time: minimum 37.5 hours per week across 5 days. Part‑time: 26 hours per week with flexibility on days. Saturday work is on a rota basis (typically one in three). Working hours are typically 08:00–18:00 Monday to Friday and 09:00–16:00 Saturday.

Benefits

• Salary of up to £26,091 for full‑time hours, plus a competitive benefits package.
• Quarterly and annual bonus scheme.
• Discounts on Miele products for you, your family and friends.
• Discounted gym membership and subsidised onsite café.
• Health cash plan and free eye tests.
• Additional benefits including financial advice and recognition schemes.

We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can succeed.

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