Customer Service Coordinator in Manchester)

Enjoy coordinating people, solving problems, and delivering great customer service?

Our client is a growing operations and facilities business that works closely with schools to manage the hire of their spaces outside of school hours. As a Customer Service Coordinator, you’ll be responsible for supporting the day-to-day running of the venue lettings, coordinating on-site teams, and acting as a key contact for schools and hirers.

What will you be doing as a Customer Service Coordinator?

Responsibilities

• Coordinating rotas and shifts for On‑Site Hosts across multiple venues
• Acting as the main point of contact for schools regarding operational issues and queries
• Supporting the smooth running of venue lettings and bookings
• Managing communication between schools, hirers, and on‑site hosts
• Ensuring safeguarding procedures and company processes are followed at all times
• Handling customer service enquiries professionally and efficiently
• Monitoring schedules, bookings, and operational updates using internal systems
• Supporting remote weekend operations on a rota basis
• Troubleshooting and resolving issues quickly and effectively
• Taking ownership of the day-to-day coordination of community hire activity

Qualifications

• Previous experience within a Customer Service, Coordinator, Operations Coordinator, Bookings Coordinator, Events Coordinator or a Scheduling role
• Excellent communication and organisational skills
• Ability to manage multiple priorities in a busy environment
• Confident liaising with customers, clients, and stakeholders
• Awareness or understanding of safeguarding procedures would be advantageous
• Positive, proactive, and solutions‑focused attitude
• Able to work independently and as part of a team

Benefits

• £26,000 annual salary
• Permanent, full-time role
• 28 days holiday including bank holidays
• Employee Assistance Programme
• Active social calendar and team events
• Full training provided on all company systems and processes
• Hybrid flexibility on selected shifts and weekend working
• Supportive and growing business with long‑term career opportunities

#J-18808-Ljbffr…