DoorCo is an established business that is growing and expanding rapidly in the supply and manufacture of Composite Doors.
Customer Service Advisor
At DoorCo, we’re proud to be one of the UK’s leading innovators in composite door solutions and we’re continuing to grow at an exciting pace. As our business expands, we’re looking for a passionate and customer‑focused Customer Services Advisor to join our busy and supportive team in Macclesfield.
This is more than just a customer service role, it’s an opportunity to build a long‑term career within a fast‑moving, ambitious business that values development, teamwork, and progression.
If you thrive in a varied environment, enjoy solving problems, and love delivering outstanding customer experiences, we’d love to hear from you.
As a key member of our Customer Services team, you’ll play an important role in supporting our customers and ensuring a first‑class experience from enquiry to delivery.
Your responsibilities will include:
- Building strong relationships with customers and responding to enquiries efficiently and professionally
- Handling inbound and outbound calls, emails, and customer requests
- Updating customer specifications and arranging samples or marketing support
- Providing technical and product information to customers
- Keeping customers updated on order progress and delivery timescales
- Processing order amendments and changes accurately
- Supporting the resolution of product or delivery‑related issues
- Logging and managing customer complaints to ensure swift, positive outcomes
- Working closely with departments including Production, Purchasing, Transport, and Credit Control
- Assisting customers with quotations and order enquiries from end users
Full training will be provided on our in‑house systems, including Business Micros and Sage.
We’re looking for someone who is enthusiastic, organised, and motivated to deliver exceptional customer service.
Ideal skills and experience:
- Previous B2B customer service or trade sales experience
- Experience within the composite door, double glazing, or builders merchant sectors is advantageous
- Strong organisational and time management skills
- Experience using CRM systems
- Excellent verbal and written communication skills
- A proactive attitude with a willingness to learn
- Strong attention to detail and accuracy
- Good IT skills, including Microsoft Word, Outlook, and Excel
- The ability to stay calm under pressure and manage multiple priorities
- A team‑focused approach and a positive, can‑do attitude
Our benefits include:
- 23 days holiday
- Health Cash Plan
- Holiday Trading Scheme
- Pension with Standard Life
- Reward & Recognition Programme
- Long Service Awards
- Employee Benefits Portal
- Regular Employee Events
- Dress Down Fridays
- Treat Days
This position is Monday to Friday 08:30-17:00 (37.5 hours per week).
Build Your Future with DoorCo
If you’re looking to join a successful, forward‑thinking company where your contribution is valued and your career can grow, apply today and become part of the DoorCo team.
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