Customer Service Representative

Staffline Hiring

New Full-time, Permanent Job Vacancy

We are keen to speak with Customer Service representatives who have experience as a CSR in a fast-paced manufacturing setting. This role offers a Monday‑Fridays schedule with an early lunchtime finish on Fridays.

Working Hours

7:30 AM – 4:00 PM or 8:00 AM – 4:30 PM

Responsibilities

• Manage customer orders and ensure exceptional service delivery.
• Process customer forecasts, firm orders, and spot orders in the ERP system accurately and on time.
• Provide customers with delivery confirmations, alternative scheduling options, and timely updates on shipment status.
• Handle customer inquiries via email, phone, and portals, ensuring prompt resolution or escalation.
• Collaborate with Planning, Warehouse, Logistics, Sales, and NPI teams to maintain seamless order flow.
• Release shipments to warehouse and coordinate logistics for timely dispatch.
• Attend customer status review calls and maintain proactive communication.
• Learn and demonstrate knowledge of company products, materials, and processes.

Qualifications

• Strong proficiency in English and numeracy skills.
• Experience with ERP systems and Microsoft Office (Excel, Outlook, Teams).
• Proven data entry accuracy and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to prioritize workload in a fast-paced environment.
• Analytical mindset with problem-solving capability.
• Customer-focused attitude.

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