Customer Service Representative (Remote UK) | $48.2K–$62.2K/year
MatchAwards is hiring a part-time Remote Customer Service & Support Specialist to join its vibrant team. This role is ideal for empathetic problem-solvers who thrive in fast-paced environments and are passionate about delivering excellent customer service.
Job Title: Customer Service RepresentativeCompany: MatchAwardsLocation: Remote (United Kingdom)Salary: $48,200–$62,200/year + Bonus & CommissionContract Type: Part-TimeApplication Mode: OnlineDate Posted: 04 November 2025
About the Company
MatchAwards connects customers with innovative solutions and services across various industries. The company values strategic thinking, customer satisfaction, and collaborative teamwork. Led by experienced professionals, including CFO Lisa Briggs, MatchAwards fosters a supportive and growth-oriented work culture.
Role Overview
As a Customer Service Representative, you’ll be the first point of contact for customers, resolving inquiries and concerns with empathy and professionalism. You’ll collaborate across departments to ensure timely and effective solutions, while gaining exposure to emerging technologies like cryptocurrency.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Provide accurate information about products, services, and pricing
- Collaborate with internal teams to resolve customer issues efficiently
- Maintain high standards of customer care and communication
Required Skills and Experience
- 1–3 years of experience in customer service or a related field
- Excellent verbal and written communication skills
- Ability to multitask and stay organized in a dynamic environment
- Basic understanding of cryptocurrencies (training provided)
What We Offer
- Competitive salary with bonus and commission
- Remote work flexibility
- Supportive and innovative team culture
- Comprehensive training and development
- Opportunity to make a meaningful impact on customer relationships
MatchAwards is committed to fostering an inclusive workplace and encourages applications from all backgrounds.
Rolling applications. Early submissions are encouraged due to high interest in this position.
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