Band 2 Receptionist – Zinnia Centre

Job Details

Position: Receptionist – Zinnia Centre (Oleaster Centre) at Birmingham & Solihull Mental Health NHS TrustSchedule: 37.5 hours per week, Monday to Friday, 12:00 pm to 8:00 pm.

Key Responsibilities

• Serve as first point of contact for face‑to‑face visitors to the Oleaster Centre, providing a high standard of front‑line customer service.
• Work independently, demonstrating effective organisational skills while processing enquiries confidentially and in a timely manner.
• Receive incoming calls and direct them appropriately, maintaining confidentiality.
• Support the operation of community teams, urgent care teams, and inpatient wards within the Trust.
• Perform ad‑hoc duties as required by the Front Line Nursing Team.

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